Privacy Policy

This Privacy Policy explains how Mount Meru Foods, the owner and operator of Cedar & Co, collects, uses, stores and shares personal information when you visit eatcedar.com, contact us, sign up for updates, or interact with us through email, WhatsApp or other website features.

Cedar & Co is owned and operated by Mount Meru Foods, a sole proprietorship registered in India.

Mount Meru Foods
48, Ground Floor, Auto Complex
Zamrudpur, Greater Kailash-1
New Delhi 110048
India

Email: hello@eatcedar.com
Phone: +91 9211 609 911
FSSAI Lic. No.: 13324999000642

1. Information we collect

Information you provide directly
This may include your name, email address, phone number, WhatsApp number, messages, feedback, product queries, signup details and any other information you choose to share with us through forms, email, WhatsApp or other communication channels.

Website and device information
When you visit our website, we may collect basic technical information such as your IP address, browser type, device type, pages visited, links clicked, referral source, approximate location and how you interact with the website.

Marketing and signup information
If you sign up for updates, offers, product launches, recipes or brand communications, we may collect your contact details and communication preferences.

2. How we use your information

We use your information for the following purposes:

• To respond to your messages, enquiries, feedback and product-related questions.
• To send updates, offers, recipes, launch announcements or brand communications, where you have signed up for them or otherwise allowed us to contact you.
• To manage email and WhatsApp communication with you.
• To improve our website, content, product pages and customer experience.
• To measure how people discover and interact with Cedar & Co, including through analytics, advertising and email marketing tools we may use from time to time.
• To protect our website, brand, business and customers.
• To comply with applicable law, regulation, legal process or government request.

3. Cookies and tracking

Our website uses cookies and similar technologies. If we use analytics, advertising or email marketing tools, they may also use pixels or similar tracking technologies. These tools help the website function, understand traffic, improve performance, measure marketing campaigns and show relevant content or advertisements.

We are building the website on Shopify. Shopify and other service providers may use cookies or similar technologies as part of website hosting, performance, security and analytics.

You can control cookies through your browser settings. If you block some cookies, parts of the website may not work as intended.

4. Email, WhatsApp and contact forms

If you sign up to receive updates from us, we may contact you by email, WhatsApp or other communication channels you provide.

When you sign up for updates, we will use the contact details you provide to send Cedar & Co updates by the channel shown on the signup form, such as email and/or WhatsApp. You can opt out at any time.

When you submit a contact form, we use your details to respond to your enquiry.

You can opt out of marketing emails by using the unsubscribe option in the email, where available, or by contacting us at hello@eatcedar.com.

For WhatsApp communication, you can ask us to stop sending you updates by replying to the message or contacting us at hello@eatcedar.com.

We may still contact you where necessary to respond to a message you sent us, handle a product query, address a safety or quality concern, or comply with legal obligations.

5. Amazon India purchases

At the moment, Cedar & Co products are sold through Amazon India. Our website contains links or buttons that take you to Amazon India.

When you click through to Amazon India, your purchase, payment, delivery, cancellation, return and refund are handled by Amazon India under its applicable policies. Amazon India may collect and process your information separately from us. We recommend reviewing Amazon India's own privacy policy and terms before making a purchase there.

6. Who we share information with

We may share your information with trusted service providers who help us operate the website, communicate with customers, manage signups, analyse website performance or run marketing activity.

These may include website platforms, hosting providers, email service providers, WhatsApp or messaging tools, analytics tools, advertising platforms and other technology service providers.

Some of our service providers, such as our website platform, analytics tools, advertising tools and email or messaging services, may process information in India or in other countries. Where this happens, we rely on our service providers' applicable contractual, technical and organisational safeguards.

We may also share information if required by law, regulation, court order, government authority, law enforcement request, or to protect our rights, property, customers or business.

We do not sell your personal information.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may keep contact form messages, customer queries, signup records or communication history for a reasonable period so that we can respond properly, maintain records, improve our services and comply with legal obligations.

If you ask us to delete your information, we will take reasonable steps to do so, unless we need to retain it for legal, regulatory, fraud prevention, dispute resolution or legitimate business reasons.

8. Security

We use reasonable safeguards to protect personal information from unauthorised access, loss, misuse or alteration.

No website, email system or internet transmission is completely secure. Please use care when sharing information online.

9. Your choices and rights

You may contact us to request access to, correction of or deletion of your personal information. You may also ask us to stop sending you marketing communication or withdraw consent where processing is based on consent.

To make a request, email us at: hello@eatcedar.com

We may need to verify your identity before acting on certain requests. We will respond within a reasonable time and, where applicable, within the timelines required by law.

10. Children's privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children.

If you believe that a child has provided personal data to us, please contact us at hello@eatcedar.com and we will take reasonable steps to delete it.

11. Product and food information

Product information on our website is provided for general information and brand communication.

Always check the physical product label before use, including ingredients, allergens, batch details, manufacturing date, best-before date, storage instructions and consumer care information.

Product images, recipes, serving suggestions and lifestyle photographs are illustrative.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

The updated Privacy Policy will apply to your use of the website from the effective date shown on this page.

13. Contact us

For privacy questions, product queries, customer care or requests relating to your personal information, contact:

Mount Meru Foods
Email: hello@eatcedar.com
Phone: +91 9211 609 911